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Terms and Conditions
Warranties
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Beijing Huaqi Information (aigo) Digital Technology Co., Ltd via
a joint venture with aigo Digital Solutions, LLC warrants the “aigo”
brand products free of manufacturing defects in original materials,
including original parts and workmanship, under normal use and conditions,
for specific periods of time, from the date of original purchase
in the United States. For your aigo product’s specific warranty
coverage duration, please refer to documentation included in your
aigo product’s original package. This warranty does not cover damage
from negligence, misuse, abuse, accident, failure to follow operating
instructions, commercial use, and rental, repairs by an unauthorized
facility or products purchased, used, serviced or damaged outside
of the United States.
To obtain repair or replacement of an aigo product, the customer
is required to register the product using a) the aigodigitalsolutions.com/support/register
link or b) complete the mail-in registration and forward to the
aigo Digital Solutions, LLC, 8801 Fontana Court, Elk Grove, CA 95624.
THE AIGO PRODUCT MUST BE REGISTERED WITHIN
FIFTEEN (15) DAYS OF PURCHASE DATE TO QUALIFY FOR WARRANTY REPAIR
OR REPLACEMENT.
Repair or replacement of aigo products that do not meet the registration
requirement will be at the customer’s expense.
NOTE: THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
STATE TO STATE.
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Return Merchandise Authorization
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Aigo products covered by the product specific warranty may be returned
to aigo Digital Solutions, LLC for repair or replacement under the
following conditions:
a) THE AIGO PRODUCT MUST BE REGISTERED WITHIN FIFTEEN (15) DAYS
OF PURCHASE DATE TO QUALIFY FOR WARRANTY REPAIR OR REPLACEMENT;
or
b) Repair or replacement of aigo products that do not meet the registration
requirement will be at the customer’s expense.
ANY AIGO PRODUCTS RECEIVED WITHOUT A RETURN MERCHANDISE AUTHORIZATION
WILL BE RETURNED TO THE CUSTOMER, WITHOUT REPAIR OR REPLACEMENT.
To obtain a Return Merchandise Authorization:
1. Should the customer encounter a problem, aigo encourages the
customer to follow the “Trouble Shooting” guide provided inside
the specific aigo product “User Manuals”. If these steps do not
resolve the problem, we recommend following the next steps to gain
a repair or replacement of the product.
2. Prior to requesting a Return Merchandise Authorization (RMA),
you must troubleshoot the device online at aigodigitalsolutions.com/support/RMA
or speak with an aigo Customer Service representative. An activated
RMA case number is required prior to receiving product repair or
replacement.
3. Please note the different types of RMAs:
| Regular RMA
Request |
The customer will ship the defective
unit to aigo Digital Solutions first. Once received, aigo Digital
Solutions will inspect the product for warranty coverage. If
the aigo product is determined to be defective, as defined by
the Warranty, aigo Digital Solutions will repair the unit or
provide a replacement unit to ship to the customer. Otherwise,
aigo Digital Solutions will contact the customer to report the
product inspection findings and discuss the next steps. |
| Service First RMA Request
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aigo Digital Solutions will ship a replacement
unit to the customer first. The customer must ship the defective
unit to aigo Digital Solutions within 2 days of receipt of the
replacement unit.
NOTE: This type of RMA requires a temporary
hold on your credit card for the value of the unit plus tax.
aigo Digital Solutions must receive your defective unit within
10 days of your receipt of your replacement unit, or your credit
card will be charged for the full value of the unit, plus tax.
The customer will also be charged for the cost of expedited
shipping.
Once the aigo product has been inspected and deemed covered
within the Warranty, the credit card hold will be released.
However, if the replacement is NOT covered
by the Warranty, aigo Digital Solutions will charge your credit
card the full value of the unit, plus tax, plus the cost of
expedited shipping. |
Shipping Terms: aigo Digital Solutions will bear the cost of shipping
the replacement product to the customer via UPS ground. The customer
will bear the cost for expedited shipping of the replacement unit
and returning the defective unit to aigo Digital Solutions. aigo
Digital Solutions cannot ship replacement units to APO address or
P.O. Box, please provide a street address for shipment receipt.
4. Select the RMA Request type that is best for your needs and complete
the online RMA form for that selected RMA type. Print out two (2)
copies of the completed RMA.
5. Package the aigo product securely and send it to aigo Digital
Solutions, 8801 Fontana Court, Elk Grove, CA 95624. When shipping
the product to aigo Digital Solutions, include the barcode, RMA
printout in the box with the unit, and write the RMA number in Bold
print on the outside of package.
6. Depending upon your RMA type selection, your replacement aigo
product should arrive in good order.
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